Privacy Policy

At SRK Holidays & Travels, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website srkholidaysandtravels.in or use our services. Please read this policy carefully. If you do not agree with the terms, please do not access the site or use our services.

1. Information We Collect

1.1 Personal Information You Provide

When you make an enquiry, book a tour package, or contact us through our website, WhatsApp, phone, or email, we may collect:

• Contact Information: Full name, phone number, email address, and mailing address.
• Travel Details: Destination preferences, travel dates, number of travellers, special requests, dietary requirements, and accommodation preferences.
• Identification: Government-issued ID details (passport, Aadhaar, etc.) required for booking flights, hotels, or travel insurance.
• Payment Information: Billing address and transaction details. We do not store credit/debit card numbers on our servers. All payments are processed through secure third-party payment gateways.
• Communication: Any messages, enquiries, or feedback you send us via WhatsApp, email, phone, or our website contact form.

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• Log Data: IP address, browser type, operating system, referring URLs, and pages visited.
• Cookies & Tracking: We use cookies and similar tracking technologies (Google Analytics, Google Ads) to analyse traffic, personalise content, and serve relevant advertisements. You can control cookie preferences through your browser settings.
• Device Information: Device type, screen resolution, and approximate geographic location.

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To process your tour bookings, send confirmations, provide travel itineraries, and deliver the services you requested.
• Customer Support: To respond to your enquiries, troubleshoot issues, and provide assistance during your trip.
• Personalisation: To customise tour recommendations, package offers, and content based on your preferences and past interactions.
• Communication: To send booking updates, travel alerts, promotional offers, and newsletters (with your consent). You may opt out of marketing communications at any time.
• Analytics & Improvement: To analyse website usage, improve our services, and enhance user experience.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors (airlines, hotels, transport operators, travel insurance providers, payment processors) who assist us in delivering your tour package. These providers are contractually bound to protect your data.
• Legal Obligations: If required by law, regulation, or legal process (e.g., court order, government request).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.
• With Your Consent: When you have given explicit consent for a specific purpose.

4. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for data transmitted through our website.
• Secure storage with restricted access controls.
• Regular security audits and monitoring.
• Staff training on data protection and privacy practices.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes described in this policy, or as required by law. Typically:

• Booking-related data: Retained for 5 years after your trip for tax, accounting, and legal purposes.
• Enquiry data: Retained for 1 year after your last communication.
• Marketing data: Retained until you opt out or unsubscribe.

After the retention period, your data is securely deleted or anonymised.

6. Your Rights

Under applicable data protection laws, you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal obligations.
• Restriction: Request restriction of processing in certain circumstances.
• Portability: Request transfer of your data to another service provider.
• Objection: Object to processing for direct marketing purposes.
• Withdraw Consent: Withdraw your consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at Infosrkholidays@gmail.com or call +91 8660642634.

7. Cookies Policy

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device by your web browser. We use:

• Essential Cookies: Required for the website to function properly.
• Analytics Cookies: Google Analytics to understand how visitors interact with our site.
• Advertising Cookies: Google Ads to deliver relevant travel package advertisements.
• Functional Cookies: To remember your preferences and settings.

You can manage or disable cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., payment gateways, hotel booking platforms, social media). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete it promptly.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. The updated version will be posted on this page with a revised "Effective Date." We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Phone: +91 8660642634
• Email: Infosrkholidays@gmail.com
• WhatsApp: +91 8660642634
• Office: First Floor, MIG 31, 1st B Main Rd, Yelahanka New Town, Bengaluru 560064